Shipping & Returns

Returns and Exchanges Policy

Teaware or any other non-consumable product may be returned if unused. Please contact us to arrange shipping back to SquirrelDuck at your cost within 15 days, for a full refund, or to exchange. 

Tea may not be returned for exchange or refund.

Damage in shipping: If in the unlikely event that products you receive are damaged, please Contact Us with your order number and details about the damage immediately and we will respond quickly with instructions for how to return items from your order.

Shipping Information

We ship to Canada and the domestic USA.

Shipping is free over $75! Otherwise a flat fee will be applied at checkout.

Pickup may be arranged with SquirrelDuck for local orders in the Waterloo Region. Please include a note on checkout as to when you would like to pick up your product and we will email back to arrange it.